Join the Dream Team
At Vala, marketing is a lifestyle. We live, love, breathe, and exemplify our craft. We never settle in. We constantly thirst for more and strive to improve. We are always on the lookout for more unicorns and dark horses who can keep up with our pace. Sound like you?
Open Positions
Customer Service Specialist
Fully Remote, US Only
Full-Time W2
$18-22/Hour
Benefits include PTO, sick pay, health, dental, and vision insurance
We are looking for a passionate customer support specialist who enjoys games, thrives in a fast-paced, fully remote environment, and works well within a collaborative team.
This role is responsible for managing customer support across crowdfunding campaigns and ongoing eCommerce operations. You will handle backer communication, customer inquiries, order management, and support workflows across platforms like BackerKit and Shopify.
This is a perfect entry-level role for people looking to gain hands-on experience in crowdfunding, games marketing, and publisher operations.
Job Requirements
-Experience managing customer support for crowdfunding campaigns or eCommerce brands
-Familiarity with pledge management tools, especially BackerKit
-Strong written communication skills with a professional and friendly tone
-Experience handling high volumes of email and support tickets
-Highly organized and able to manage multiple projects simultaneously
-Comfortable working in a remote, self-directed environment
-Familiarity with Google Workspace and support tools or CRMs.
Bonus Points
-Experience working on Kickstarter, Backerkit, or Gamefound campaigns
-Familiarity with tabletop games, TTRPGs, or toy products
-Experience with Shopify or other eCommerce platforms
-Experience managing order issues, refunds, and fulfillment coordination
-Experience building or improving support workflows, FAQ,
Soft Skills
-Excellent written communication
-Prioritizes speed and efficiency
-A collaborative spirit
-Problem-solving and solution-finding mindset
-Ability to stay calm under pressure during campaign launches or fulfillment waves
-Proactive and solutions-oriented
This is an entry-level position. We are willing to train the right person. If you are passionate about the role but don’t meet all the requirements, you should still reach out.
This position is US-based and remote. All positions at Vala are full-time W2 employment; we are not seeking freelance assistance. Candidates must submit a resume and relevant experience for consideration. Tell me your favorite game in the cover letter if you actually read the rules!
Vala Marketing operates with a flat structure and a high degree of autonomy. This role is best suited for someone who is comfortable owning their work, managing communication independently, and staying organized across multiple projects.
Thank you!
Photo & Video Specialist
Remote Position
Full-Time W2 (Continental US only)
52k–65k Base
Benefits include PTO, sick pay, health, dental, and vision insurance
Vala Marketing is looking for a Photo & Video Specialist to own the creation and delivery of visual content across our client projects. This is a production-focused role for someone who understands product marketing, visual storytelling, and how to create content that performs. You will be responsible for capturing and producing content used in crowdfunding campaigns, ads, social media, and product launches.
Vala operates with a flat structure and high autonomy. This role requires ownership, initiative, and strong creative execution. If you need micromanagement or rigid process to function, this role is not a fit.
What You Own
Photo and video content across assigned projects and platforms
Planning, shooting, editing, and delivery of final assets
Visual quality, consistency, and performance of content
File organization and asset management
Core Responsibilities
- Shoot product and lifestyle photography for games, toys, and physical products
- Create and edit long and short form video content for ads, crowdfunding campaigns, and social media
- Plan and execute shoots, including lighting, staging, and composition
- Edit and export assets optimized for platform-specific use
- Collaborate with internal teams on creative direction and campaign needs
- Maintain organized file structures and asset libraries
- Continuously improve quality and efficiency of content production
Who This Role Is For
- A self-directed creator who can execute from concept to final delivery
- Someone who understands both creative quality and performance marketing
- A problem-solver who can adapt quickly and meet deadlines
- A creator who takes ownership of their output
Requirements
- Proven experience in product photography and videography
- Strong editing skills across Adobe tools (Premiere, After Effects, Lightroom, Photoshop, etc.)
- Strong understanding of lighting, composition, and visual storytelling
- Ability to independently plan and execute shoots
- Experience creating content for digital marketing and social platforms
- Ability to manage multiple projects without losing quality or speed
Bonus Experience
- Crowdfunding campaigns (Kickstarter, Gamefound, BackerKit)
- Tabletop games, TTRPGs, board games, toys, or fandom marketing
- Motion graphics or animation
- Studio lighting setups
- Experience working with licensed IP
Soft Skills
- Clear communication
- High ownership and accountability
- Creative problem-solving
- Organized and deadline-driven
- Collaborative but self-sufficient
This is a US-based, fully remote, full-time W2 position. We are not seeking freelancers or agencies. Portfolio and relevant work examples is required, but there are no prior experience requirements.
To apply, send your resume and portfolio to grant@valamarketing.com.
Include your favorite game in your cover letter so we know you read this!
Thank you.
Account Director
Fully Remote with occasional convention travel US Only
Full-Time W2
52k Base + Commissions (Anticipate at least ~110k/year)
Benefits include PTO, sick pay, health, dental, and vision insurance
Vala Marketing is looking for an Account Director to find and own client relationships, strategy, and delivery across our accounts. This is a senior, client-facing role for someone who understands strategy, execution, and people. You will lead accounts, grow relationships, sell new work, and ensure every project moves forward with clarity and intent. Vala operates with a flat structure and high autonomy. This role requires ownership, decisiveness, and confidence. If you need micromanagement or rigid process to function, this role is not a fit.
What You Own
- Client relationships, satisfaction, and long-term success
- Translating client goals into actionable direction for internal teams
- Growing existing accounts and signing new ones
- Knowing the client’s goals well enough to anticipate needs before they ask
Core Responsibilities
- Sell new projects and expand existing accounts
- Present high-level strategy, positioning, and recommendations
- Run weekly client meetings and lead strategic conversations
- Approve major creative and strategic decisions
- Diagnose blockers and prescribe solutions for AEs and AMs
- Spin up new projects including scope, timelines, and ownership
- Step in for escalations and manage expectations, tone, and boundaries
- Communicate major risks or needs to executive leadership when required
- Participate in brainstorming and idea generation across accounts
Crowdfunding-Specific Responsibilities
- Lead or delegate project onboarding and onboarding documentation
- Spin up documentation, schedules, and internal tracking sheets
- Create and oversee project tasks and timelines
- Report project status internally and externally
- Set key dates, strategy, and communicate rationale
- Ensure projects stay on schedule and aligned with strategic goals
Who This Role Is For
- A problem-solver that can identify gaps and build bridges
- Someone who answers more questions than they ask
- A strategist who can also see execution details clearly
- A confident decision-maker who can resolve ambiguity quickly
Requirements
- Proven experience managing client relationships in an agency environment
- Experience owning strategy, scope, and delivery across complex projects
- Strong understanding of digital marketing, creative production, and campaigns
- Comfort leading meetings, presentations, and difficult conversations
- Ability to manage multiple accounts without dropping clarity or quality
- Experience with crowdfunding, ecommerce, or direct-to-consumer marketing is strongly preferred
Bonus Experience
- Tabletop games, TTRPGs, board games, toys, or fandom marketing
- Kickstarter or BackerKit campaigns
- Licensed IP or entertainment brands
- Experience growing accounts or selling additional services
Soft Skills That Matter
- Extremely clear written and verbal communication
- High ownership and accountability
- Calm under pressure
- Organized, decisive, and strategic
- Collaborative but authoritative when needed
This is a US-based, fully remote, full-time W2 position. We are not seeking freelancers or agencies.
To apply, send your resume and relevant experience to grant@valamarketing.com.
Include your favorite game in your cover letter so we know you read this!
Thank you.
Want on this train?
Vala Marketing seeks to be a bastion for artists, creatives, internet wizards, social media rockstars, marketing renegades, square-pegs-in-round-holes, and critical thinkers to work, thrive, and practice their passion. If you think you can keep up, let’s talk!
